I just don't understand people

I know this has nothing to do with smooth jazz, but I've got to get it
off my chest.

There is a nonproffit organization that serves a national client base.
I have used the services of this group for nearly 20 years. Each
year, I have made it a point to send them a nice little check in
appreciation for what they do. Last year, because of some special
consulting work, I was even able to send them a little nicer check
than normal.

They made a change in the delivery method of one of their services
they provide a couple of years ago. At first I did not care for the
change, but decided to give it a try. After several months, I still
was not pleased so I e-mailed the Executive Director. In her column
in the newsletter, she gave her e-mail address and encouraged people
to write to her. No response, so I figured she was over loaded and
waited about a month. Still no reply, so I e-mailed again.

Nothing.

Assuming my messages were eaten by her e-mail filter, I called and
left a voice mail message asking her to contact me. Even provided a
toll free number to make it easy.

Another month and nothing.

so I call again. This time, I actually leave a message with a person.

Still no reply.

This is a horrible way to treat people. Very poor management skills
and not the kind of person I would want heading up an organization.

What's wrong with people these days?

Are they so consumed with themselves they can't figure out what they
really need to do?

Well, i've figured it out.

Until there is a different Executive Director or I get a response from
my four messages, no more contributions will be headed their way.

All i can say is it's very sad.

No, I'm not going to name the organization or give you more clues.

I work hard for my money and there's not a big pile of it left over
each month. If people can't even have the decency to return your call
or even reply to your e-mail, then surely, they are too busy to have
to take the time to open my envelope and deposit my check. So I'm
just doing my part in saving them some time and effort.

Steve